General Terms & Conditions
Harewood Holistics LTD – General Terms and Conditions
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Welcome to Harewood Holistics LTD. We aim to provide a safe, relaxing, and supportive environment for all our clients and guests. To ensure the best possible experience, we ask all visitors to review and adhere to the following terms and conditions when attending our space.
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Acceptance of Terms
By entering Harewood Holistics LTD premises or engaging in any services, visitors acknowledge and agree to abide by these general terms and conditions.
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1. Cancellations: Please notify us of any cancellations, we do not offer refunds. If you require a refund due to medical reasons, we will judge this on a case by case presentation and we charge a 15% administration fee.
- Classes can be rescheduled up to 24 hours before the class is due to start, this is an early cancellation and your credits will be returned to you. Less than 24 hours is deemed as a late cancellation and you will not not be reimbursed.
- Workshops, half day retreats and immersions can be cancelled up to 7 days and is deemed as an early cancellation where the credits will be returned to your account for future use. Less than 7 days is deemed as a late cancellation and you will not not be reimbursed.
- Retreat days can be cancelled up to 3 weeks and this is deemed as an early cancellation where the credits will be returned to your account for future use. Less than 3 weeks is deemed as a late cancellation and you will not not be reimbursed.
- Treatments and 1:1 bookings are up to 48 hours early cancellation where your credits will be reimbursed to your account for future booking. In cases of late cancellation with less than 48 hours we are unable to refund you or reschedule.
- Subscriptions; we require a months notice to cancel your direct debit. Please note you must inform us of cancellation on the date of last payment or before.
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2. Booking and Payments
- Reservations: All appointments or classes must be booked in advance, either online, via phone, or in person. You may be refused entry if you do not have a valid booking via the website.
- Payment: Payment for services is required in full at the time of booking unless otherwise stated.
- Refunds: Refunds are only provided if the cancellation is made by us. No refunds are issued for missed appointments or late arrivals. Credits are issued if you cancel within the time frame specified for that service.
- Class cover. Occasionally classes will be covered by teachers who are not the usual teacher, please check the name of the teacher before booking. We will inform you if there are changes after you have booked. All cover teachers are certified teachers.
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3. Health and Safety
- Health Disclosure: Visitors are responsible for disclosing any pre-existing health conditions, allergies, injuries, or sensitivities that may affect their participation in treatments or classes. We require all guests to complete a liability waiver on sign up and inform us of any changes to their medical status.
- Safety Measures: Harewood Holistics LTD reserves the right to refuse or modify services for any individual if there are health or safety concerns.
- Hygiene and Conduct: Visitors are expected to maintain personal hygiene and conduct themselves respectfully towards others, including staff and other guests.
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4. Privacy and Confidentiality
- Personal Information: We respect your privacy and handle personal information in accordance with our Privacy Policy. Personal details will not be shared with third parties.
- Confidentiality: All services are conducted with the utmost respect for client privacy and confidentiality.
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5. Facility Use
Personal Belongings: Harewood Holistics LTD is not responsible for the loss, damage, or theft of any personal items and we will not post these out to you. If unclaimed items are donated to charity every 6 months.
- Property Damage: Visitors are responsible for any damage they cause to property or equipment while on the premises and may be charged for repairs or replacement costs.
- No Smoking or Substances: The use of tobacco, alcohol, or any illegal substances is strictly prohibited on the premises.
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6. Amendments to Terms and Conditions
Harewood Holistics LTD reserves the right to update or modify these terms and conditions at any time. Any changes will be communicated on our website or within the premises.